Frequently Asked Questions

Find quick answers to your questions about Website AI Agent.

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Preise & Pläne im Detail

Alle Tarife, Limits und Erweiterungen im Überblick.

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DSGVO & Datenschutz

KI-Anbieter, Hosting in Deutschland und Datenverarbeitung.

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Integration & Einrichtung

Chatbot in 3 Schritten auf deiner Website einrichten.

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API-Zugriff

Zugriffsstufen, Authentifizierung und Möglichkeiten.

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Zahlungsmethoden

Kreditkarte, SEPA-Lastschrift und Rechnung.

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General

Website AI Agent is an AI-powered chatbot platform that automatically crawls your website content and creates an intelligent chatbot from it. The bot answers visitor questions in real time — based on your actual website content, not generic responses.

For any business with a website: agencies, e-commerce shops, SaaS companies, service providers, associations, educational institutions, and more. Especially suited if you want to automate customer support, increase conversion rates, or answer visitor questions around the clock.

Traditional chatbots rely on rigid rules and predefined answers. Website AI Agent uses RAG technology (Retrieval Augmented Generation): your website content is semantically indexed and the AI generates natural, context-aware answers based on your actual data — without you having to manually maintain question-answer pairs.

No. Setup takes just a few minutes: enter your website URL, let it crawl automatically, add the widget code to your site — done. Everything works through a user-friendly interface without any coding.

Website AI Agent automatically supports over 50 languages. The bot detects the visitor's language and responds in the same language — even if your website content is written in only one language. German, English, French, Spanish, and many more languages are supported.

Herkömmliche Chatbots arbeiten mit festen Regeln und vordefinierten Antworten. Website AI Agent nutzt dagegen echte KI mit RAG-Technologie:

Agentische Suche: Der Bot durchsucht deine Inhalte intelligent und kombiniert Informationen aus mehreren Quellen
Kontextverständnis: Er versteht Folgefragen und bezieht vorherige Nachrichten ein
Automatisches Lernen: Die Wissensbasis wird per Auto-Crawl aktuell gehalten
Content Intelligence: KI-Analyse deiner Inhalte für präzisere Antworten
Quellenangaben: Jede Antwort enthält Links zu den Originalseiten

Kurz: Ein regelbasierter Chatbot antwortet nur auf das, was du manuell einprogrammiert hast. Unser KI-Agent versteht deine gesamte Website und antwortet eigenständig.

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Setup & Installation

After registration, create a new bot and enter your website URL. Website AI Agent automatically crawls all pages and builds a knowledge base. Then you receive a short JavaScript code to embed on your website. The entire process usually takes less than 5 minutes.

You receive a small JavaScript snippet (2 lines of code) that you place before the closing </body> tag of your website. The bot then appears as a chat widget in the bottom right corner. You can customize colors, position, and design in the widget designer.

Yes! Since the integration runs via a simple JavaScript snippet, Website AI Agent works with any website platform: WordPress, Shopify, Wix, Squarespace, Webflow, Joomla, TYPO3, custom websites, and more. Anywhere you can add HTML/JavaScript.

You can start re-crawls manually at any time or set up automatic crawl schedules (daily, weekly, monthly). This keeps your bot's knowledge base always up to date with the latest content from your website.

Yes. In addition to automatic crawling, you can also upload PDF documents or manually add individual URLs for crawling. This lets you specifically expand the knowledge base — for example, with internal documents that aren't publicly available on your website.

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Features

Yes! Website AI Agent supports over 50 languages and automatically detects which language a visitor is writing in. The chatbot then responds in the same language.

Automatic language detection: Whether English, French, Spanish, or Turkish — the bot detects the language and responds accordingly.
Knowledge base translation: Your website content is translated into the visitor's language as needed.
Configurable: You can set which languages the bot should respond in via the dashboard.

Yes, you have several ways to influence product recommendations:

Optimize knowledge base: The better your product pages are structured, the more accurate recommendations will be.
Personas: The chatbot automatically detects buyer personas and matches products accordingly.
Priorities: You can mark important product pages as "Must-Have" — they will be recommended preferentially.
E-Commerce Intelligence: In Pro and Business plans, products are automatically detected, categorized and tagged.

RAG stands for "Retrieval Augmented Generation." Your website content is converted into semantic vectors and stored in a database. For each visitor question, the system searches for the most relevant content and generates a natural answer from it. The result: precise answers based on your actual data, no hallucinations.

Live Chat allows you to chat with your visitors in real time. If the bot can't answer a question, the conversation is automatically forwarded to a human agent. You can use Live Chat through the dashboard and handle multiple conversations simultaneously.

Yes, Website AI Agent uses WebSocket technology (via Laravel Reverb) for real-time communication. This means:

Instant responses: Messages are transmitted in real-time without page reloads.
Streaming: AI responses appear word by word, like ChatGPT.
Live chat: When a human agent takes over, communication also runs via WebSockets.

The WebSocket connection is established automatically when the chat widget loads. A fallback to HTTP polling is available for older browsers.

E-Commerce Intelligence automatically analyzes product pages of your online shop, identifies buyer personas, and provides insights into your visitors' purchasing behavior. The bot can give product recommendations and guide visitors to matching products.

Content Intelligence analyzes the quality and completeness of your website content and identifies knowledge gaps. You receive recommendations on which content to add or improve so the bot can give even better answers.

With Conversion Tracking, you can measure how the chatbot contributes to your business goals. You define conversion goals (e.g., contact form submitted, product purchased) and see exactly which chat conversations led to a conversion.

Content Suggest analyzes your visitors' questions and identifies topics where your website has no or insufficient content. You receive specific suggestions for new content — including priority and relevance — based on real user needs.

Yes, extensively! In the widget designer, you can customize colors, logo, banner, greeting message, position, and size. Through the bot settings, you can control the tone, language, brand knowledge, and behavior. The bot seamlessly integrates into your corporate design.

Aktuell unterstützt das Chat-Widget keinen direkten Bild-Upload. Du kannst dem Bot jedoch einen Link zu einem Bild senden, wenn es online verfügbar ist.

Wenn du möchtest, dass dein Bot bestimmte Bilder oder Produkte erkennt, lade die entsprechenden Inhalte auf deine Website hoch — der Bot lernt sie beim nächsten Crawl automatisch.

Tipp: Über den Live-Chat können deine Mitarbeiter natürlich Bilder empfangen und verarbeiten.

Website AI Agent lässt sich flexibel integrieren:

Website-Einbindung: Einfaches Script-Tag für jede Website (WordPress, Shopify, Wix, Webflow, etc.)
REST-API: Vollständige API für eigene Integrationen (ab Pro-Plan)
Webhook/Zapier: Über die API kannst du Webhooks einrichten und mit Zapier oder Make verbinden, um Daten an CRM-Systeme, E-Mail-Tools oder andere Plattformen weiterzuleiten
Live-Chat: Echtzeit-Übergabe an menschliche Agenten direkt im Dashboard

Eine native CRM-Integration (Salesforce, HubSpot etc.) ist aktuell in Planung. Über die API ist die Anbindung aber bereits jetzt möglich.

Ja! Website AI Agent bietet einen Voice-Modus mit Text-to-Speech-Funktion. Der Bot kann seine Antworten vorlesen und Besucher können per Spracheingabe Fragen stellen.

Der Voice-Modus wird im Widget-Designer aktiviert und unterstützt mehrere Sprachen. Die Sprachausgabe erfolgt automatisch bei jeder Bot-Antwort, wenn der Voice-Modus aktiv ist.

Mehr zum Voice-Modus erfahren →

Eine direkte CRM-Integration ist aktuell in Planung. Du kannst aber schon jetzt Daten an dein CRM übertragen:

API-Anbindung: Über unsere REST-API (ab Pro-Plan) kannst du Chat-Daten, Leads und Ticket-Informationen abrufen und in dein CRM einspeisen
Zapier/Make: Verbinde die API mit Zapier oder Make, um automatisch Kontakte in HubSpot, Salesforce, Pipedrive etc. anzulegen
Ticket-System: Tickets aus dem Chatbot enthalten E-Mail-Adressen und Gesprächsverlauf — ideal für CRM-Import

Für Unterstützung bei der Einrichtung kontaktiere uns unter support@website-ai-agent.com.

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Pricing & Billing

Yes, we support non-profit organizations! Contact us at support@website-ai-agent.com with the subject "NGO Discount" and proof of non-profit status.

We typically offer 30–50% discounts on all plans for verified non-profits. Educational institutions and open-source projects may also qualify for special pricing.

Yes! With the free plan, you can try Website AI Agent with no commitment. You get one bot, up to 50 crawled pages, and a limited number of messages per month — no credit card required, no time limit.

All Website AI Agent prices are per month — there is no daily billing. You pay a fixed monthly amount, regardless of how many days the chatbot is used.

Monthly billing: Full flexibility, cancel anytime.
Annual billing: Save up to 20% compared to monthly billing.

After setup, the chatbot is active 24/7 — 365 days a year — with no additional costs per conversation or per day.

We use Stripe as our payment provider and support all major credit cards (Visa, Mastercard, American Express) as well as SEPA direct debit, Apple Pay, and Google Pay. Billing is monthly or yearly — with yearly billing you save up to 20%.

Yes. You can upgrade or downgrade at any time. When upgrading, the prorated amount for the rest of the billing period is charged. When downgrading, the credit is applied to your next invoice.

Yes, you have a 14-day right of withdrawal. If you're not satisfied, you can cancel within 14 days of purchase without giving any reason and receive a full refund.

When you reach your monthly message limit, the bot stops responding until the limit resets at the beginning of the next month. You can upgrade to a higher plan at any time or purchase additional message packs as an add-on.

Yes. In the billing settings, you can enter your company address and VAT ID. All invoices are automatically issued to your company and are available for download as PDF in the billing section.

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Privacy & Security

Yes. Website AI Agent was built GDPR-compliant from the ground up. Data processing takes place on European servers. We have implemented a privacy policy, a data processing agreement (DPA), and all necessary technical and organizational measures.

All data is stored on servers in Germany (Hetzner). AI processing is done via Google Gemini with a European data processing location. No data transfer to third countries outside the EU takes place.

Yes, chat histories are stored for quality assurance and analytics. You have full control over the data and can view and delete conversations at any time. The data is used exclusively for your bot and is never shared with third parties.

Website AI Agent uses Google Gemini 2.5 Flash-Lite as its language model and gemini-embedding-001 for semantic search. The models are connected via the Google Cloud API with a European data location. Your data is not used for training the AI models.

All connections are TLS-encrypted (HTTPS). API communication between the widget and server is secured via API keys and CORS rules. The admin dashboard is protected by multi-factor authentication and brute-force protection.

Nein. Deine Daten werden nicht zum Training von KI-Modellen verwendet.

Website AI Agent nutzt Google Gemini oder Mistral AI als Sprachmodelle. Diese Modelle sind bereits vortrainiert — deine Website-Inhalte und Chat-Verläufe fließen nicht in das Training ein.

Deine Daten werden ausschließlich verwendet, um:

Die Wissensbasis deines Bots aufzubauen (RAG)
Antworten für deine Besucher zu generieren
Analytics und Reports zu erstellen

Bei Nutzung von Mistral AI (EU-Option) verlassen deine Daten nicht einmal die EU. Mehr dazu auf unserer DSGVO-Seite.

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Analytics & Optimization

You get comprehensive insights: number of conversations, frequently asked questions, answer confidence scores, knowledge gaps, visitor satisfaction, top topics, usage trends, and conversion data. All data is presented in clear dashboards with time filters.

Knowledge gaps are questions that visitors asked but your bot couldn't provide a satisfactory answer to. Website AI Agent detects these automatically and shows them to you with frequency and priority — so you know exactly which content to add to your website.

Yes! You can set up automatic reports that are sent to you regularly via email. Choose between weekly or monthly reports with the most important KPIs, trends, and action recommendations.

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Team & Collaboration

Yes. You can add unlimited team members via email invitation. All team members share access to the team's bots, analytics, and settings.

Yes, depending on your plan. The free plan includes 1 bot, paid plans offer up to 3, 10, or more bots. Each bot can cover a different website or section.

Yes! With our affiliate program, you can earn a recurring commission for every successful referral. You receive a unique referral link and can track your earnings in the dashboard. Payouts are made monthly via bank transfer.

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Technical & Support

No. The widget script is loaded asynchronously and deferred, with no impact on your website's load time. The entire code is minified to under 30 KB and served via a CDN.

Yes, Website AI Agent offers a REST API for chatbot communication. Through it, you can also integrate the bot into your own applications, apps, or internal tools. The API documentation can be found in the dashboard.

If the bot can't find a suitable answer in the knowledge base, it politely informs the visitor and offers alternatives — such as contacting via email, creating a support ticket, or forwarding to Live Chat (if enabled).

You can reach us via email at support@website-ai-agent.com. We typically respond within 24 hours. Paid customers receive priority support.

We aim for 99.9% uptime. Our infrastructure is monitored around the clock. We inform you in advance of planned maintenance. The current system status is always transparently available.

Hier sind die häufigsten Ursachen und Lösungen:

Widget-Code nicht eingebaut? Prüfe, ob das Script-Tag vor dem schließenden </body>-Tag deiner Website steht. Im Bot-Dashboard siehst du den Status.
Bot ist deaktiviert? Überprüfe im Dashboard, ob der Bot auf „Aktiv“ steht.
Nachrichtenlimit erreicht? Im Free-Plan oder bei überschrittenem Limit pausiert der Bot automatisch. Upgrade deinen Plan oder warte auf den nächsten Monat.
Keine Wissensbasis? Wenn die Website noch nicht gecrawlt wurde, kann der Bot nicht antworten. Starte einen Crawl im Bot-Dashboard.
Cache-Problem? Leere den Antwort-Cache im Bot-Dashboard unter „Wissensbasis“.

Wenn das Problem weiterhin besteht, kontaktiere uns unter support@website-ai-agent.com.

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Limitations & Responsibility

Website AI Agent has multiple security layers built in:

Content filters: Requests for illegal, violent, or sexually explicit content are automatically detected and rejected.
Knowledge base limitation: The chatbot only answers based on your website content — it doesn't invent information.
Rate limiting: Automatic protection against spam and excessive use.
Prompt injection protection: The bot is protected against manipulation attempts.

As a bot operator, you have full control over security settings in the dashboard.

No, Website AI Agent is a text-based chatbot and cannot create or generate images. The chatbot specializes in answering questions based on your website content.

For image creation, we recommend specialized AI tools like Midjourney, DALL-E, or Adobe Firefly. The chatbot excels at text, product advice, and customer service.

Currently, Website AI Agent does not support image uploads by visitors in the chat. The chatbot works purely text-based.

This means visitors cannot send photos to identify products or describe images. However, this feature is on our roadmap.

Tip: You can include images on your website. The chatbot recognizes their alt texts and descriptions and can inform visitors about them.

No, Website AI Agent is not suitable for medical advice. The chatbot can only provide information available on your website.

For medical questions, we refer to qualified doctors and official health portals. The chatbot recognizes medical inquiries and actively points out that it cannot replace professional medical advice.

This also applies to legal and tax advice — the chatbot provides general information but does not replace professional consultation.

Das kann er:

Fragen deiner Website-Besucher beantworten — basierend auf deinen Inhalten
Produkte empfehlen (mit E-Commerce Intelligence)
Gespräche an Live-Agenten übergeben
In 50+ Sprachen antworten
Conversions tracken und Content-Lücken erkennen
Per Sprache kommunizieren (Voice-Modus)

Das kann er nicht:

Bilder, Videos oder Dateien erstellen
Aktionen auf deiner Website ausführen (z.B. Bestellungen ändern)
Medizinische, rechtliche oder finanzielle Beratung geben
Allgemeines Weltwissen beantworten — er fokussiert sich auf deine Inhalte

Der Bot wird kontinuierlich besser, je mehr Inhalte deine Website hat und je mehr Gespräche er führt.

Nein, Website AI Agent ist ein textbasierter KI-Chatbot, der Fragen deiner Website-Besucher beantwortet. Er erstellt keine Bilder, Videos oder andere Medieninhalte.

Seine Stärke liegt in der intelligenten Beantwortung von Fragen basierend auf deinen Website-Inhalten — mit Quellenangaben, Produktempfehlungen und Live-Chat-Übergabe.

Für die Erstellung von Bildern oder Videos empfehlen wir spezialisierte Tools wie DALL-E, Midjourney oder Canva.

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Contact & Help

You can reach us via:

Email: support@website-ai-agent.com — typically within 24 hours.
Support ticket: Create a ticket in the dashboard under "Help" to link your request to your account.
Live chat: Our chatbot on the website can answer many questions directly.

Business customers receive prioritized support with shorter response times.

Still have questions?

Our support team is happy to help.